1. Enterprise services

1. Enterprise service is more clear than accommodation: we serve our customers with our heart.

We do our best to meet customers, we provide customized personalized services for customers, we provide customers with services that competitors do not have; we provide customers with more than expected returns, we provide customers with unexpected surprises. We make our customers feel that Accor enterprises are their trustworthy people, we are their good problem solvers and their better partners. We exchange sincerity and sincerity for customer satisfaction and loyalty.

2. Corporate image

Every employee is the business card of the enterprise: each of us is the image ambassador of the enterprise and the window of the enterprise flow.

Customers know the enterprise through contact with our employees. Our words, deeds, manners and style are the epitome of the enterprise. There are different departments and employees in the company, but in the eyes of customers, there is only one Accor company. Each of our employees is a living representative of the enterprise, and is a shrinking enterprise entity. Employees and enterprises are a community of interests, both of which are prosperous and lose at the same time. The good or bad corporate image has a direct impact on the vital interests of each of our employees.

3. Enterprise collaboration

Unconditionally ensure the smooth flow of nodes: the enterprise is a network, each department, each employee is a node.

The effective operation of the network depends on the unconditional smoothness of each node. Any node interruption will cause the whole network to be paralyzed. Customers choose Accor by selecting the whole Accor rather than a node, the whole enterprise rather than a department or individual, and the unconditional unimpeded rather than the conditional unimpeded. We must consider the problem from the overall situation and the whole. Without the smooth flow of other nodes, there will be no smooth flow of the whole network.

4. Enterprise Talents

People oriented, work together: the company's basic and important capital is not money or other things, but employees.

We respect the personality and dignity of every employee and the realization of their interests and values. Talents and enterprises are the community of interests and complement each other. The growth of talents determines the growth of enterprises, and the growth of enterprises provides conditions for the growth of talents. The unilateral development of talents and enterprises is limited. Only through common progress can the value of both sides be greater. We always pursue the common progress of talents and enterprises. Enterprise is a learning organization and a school for employees to become talents. We provide full opportunities and space for the growth of talents, and each employee can display their talents on the stage of the enterprise. The talents who create value are the talents that enterprises really need.